MAPconnected Announces 36 Speakers Confirmed for 6th Annual Service & Warranty Lifecycle Summit

More than 200 leaders from 80 companies expected in Detroit October 19-21 to examine warranty, quality, service, AI and the changing aftersales lifecycle

SOUTHFIELD, MI, UNITED STATES, September 16, 2026 /EINPresswire.com/ — MAPconnected’s 6th Annual Service & Warranty Lifecycle Summit, taking place October 19-21, 2026, at The Westin Southfield Detroit, will bring together more than 200 leaders from 80 companies across warranty, quality, technical assistance, field service, aftersales, aftercare and technology.

“MAPconnected has been a catalyst for our warranty transformation,” Sarah Huff, Director Global Warranty Systems at Cummins

With 36 speakers confirmed, the Summit gives leadership teams an opportunity to examine AI investments, operating priorities and performance challenges with executives responsible for the decisions shaping the industry.

Key 2026 Speakers include:
-Tim Turvey, Former Global Vice President Customer Care & Aftersales General Motors
-James Kiriazes, Director Customer Quality Engineering, Bridgestone Americas
-Marijo Prodanic, Director Warranty Operations & Technical Assistance, Kia America
-Graham Swan, Executive Director Global Warranty, Cummins
-Shane Schmitt, Director Technical Hotline, Ford Motor Company
-Ben Bergman, Director Customer Service, Crown Equipment
-Victor Garcia, Deputy GM Warranty Group, Nissan Motor Company
-Justin Brookman, Director Technology Policy, Consumer Reports
-Steve Olejniczak, Associate Director Warranty, International
-Josh Cohen, Manager Global Warranty Strategy & Operations, General Motors
-Jim Holloway, Former General Manager Purchasing, Toyota Motor North America
-Daryl Kreskowiak, Director North America Warranty Recovery, Stellantis
-Peter Dentler, Warranty Program Manager Lead, Mack Trucks / Volvo Trucks

Additional speakers and program details will continue to be announced.

The Summit brings leaders from OEMs, component and aftermarket manufacturers, retailers and dealer networks, and aftersales, aftercare and technology providers across automotive, heavy truck, powersports and motorcycle, agricultural and industrial sectors, as well as EV manufacturers and warranty service providers.

That cross-industry perspective creates an opportunity to examine how other organizations are addressing common challenges around diagnostic support, warranty governance, supplier accountability, data, AI and customer experience.

Two Leadership Xchange Group breakout periods will give leaders focused opportunities to address specific responsibilities across Parts Return & Quality Analysis, Financial Products & Insurance, Recall, Customer Campaigns & Legal, Technical Assistance Centers, Purchasing & Supplier Cost Sharing and Warranty Administration.

A Tech Expo and more than 12 hours of networking, including Tuesday executive dine-around dinners, extend those conversations beyond the formal program.

“Warranty, service, quality and technology decisions are increasingly connected,” said Pam Walter, Founder of MAPconnected. “The value of bringing leadership teams together is being able to hear the same information, challenge it from different perspectives and determine what actually deserves attention when they return to their organizations.”

The Summit is designed to help leaders leave with more than notes or new ideas. The goal is better evidence, stronger peer perspective and a clearer decision about what deserves attention next.

Connections continue year-round through MAPconnected’s MyWarrantyNetwork Members Hub and Marketplace including ongoing Leadership Xchange Group meetups, Round-the-clock Members Hub and AI-SWLM Think Tank access extending the peer discussion beyond the three days in Detroit.

Bring your cross-functional Team there by taking advantage of ticket discounts available for groups of three or more.

Get more information about the Summit

Register your ticket package today

Read more about MAPconnected’s MyWarrantyNetwork Members Hub & Marketplace

About MAPconnected

MAPconnected is a year-round peer network for professionals responsible for warranty, aftersales, aftercare, quality, technical assistance, field service, customer care, purchasing and related data and technology. Through MyWarrantyNetwork, members exchange practical experience in Leadership Xchange Groups, benchmarking discussions, surveys, studies, webinars and the AI-SWLM Think Tank. The annual Service & Warranty Lifecycle Summit brings this community together for in-person learning and networking.

Pamela Walter
MAPconnected
info@mapconnected.com
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